How do I report a death?

Step-by-step guide

You can report the death in one of two ways:

• You report the death to the health insurer in your deceased family member’s country of residence. They will then send us an official deregistration notification. Within the EU/EEA, this is fairly quick. In Turkey or Morocco, for example, it may take several weeks.
• You send us a copy of the death certificate. Here’s how to do it:

1. Go to the online contact form.
2. Choose the ‘Health insurance outside the Netherlands' scheme.
3. Then select ‘Ask a question'.
4. In the message field, write that you wish to report a death and include the following details:
   • first name and surname of the deceased person
   • date of birth of the deceased person
5. Click on ‘Add attachment'. Upload the death certificate here.
6. Enter the following details in the next block:
   • your initials;
   • your surname;
   • your e-mailaddress;
   • your telephone number.
7. In the last block, please provide:
   • the CAK reference (optional). This customer number can be found in our letters to the deceased;
   • date of birth of the deceased.

What can I expect after this?

We will send you a letter about the cessation of the health insurance and the healthcare contribution.

We will send you an adjusted invoice or annual statement. Was the deceased person the only co-insured family member? If so, you will receive a final statement.

My partner has died, and they were the breadwinner. I am co-insured through the CAK. What should I do?

Unfortunately, you will then no longer be co-insured through the CAK. Contact your local health insurance fund/company. They will be able to advise you on your own health insurance. They will also send us an official notification of your partner’s death. You can also report this to us yourself, but we will need a copy of the death certificate. You can also call us on +31 88 711 5551.