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How do I report a death?


Has someone close to you died? We are very sorry for your loss. We will gladly help you deal with the health insurance aspects. This page explains what we need from you and what you can expect.

Good to know

  • We need a death certificate. Read more about this in the step-by-step guide.
  • The deceased person’s health insurance stops with effect from their date of death.
  • Payment of healthcare contribution also stops with effect from their date of death.
  • During the year following the death, the deceased person’s heirs will receive an annual statement.

Tip

As a family member, were you co-insured with the deceased? If so, your health insurance through the CAK will also end. You will then need to take out your own health insurance in your country of residence. Do you have any questions? Call us on +31 887115551. We will be happy to help you further.

Step-by-step guide

You will need:

  • the death certificate;
  • a postal address.
  1. Go to the online contact form.
  2. Choose the ‘Health insurance outside the Netherlands' scheme.
  3. Then select ‘Ask a question'.
  4. In the message field, write that you wish to report a death and include the following details:
    • first name and surname of the deceased;
    • birthdate of the deceased.
  5. Click on ‘Add attachment'. Upload the death certificate here.
  6. Enter the following details in the next block:
    • your initials;
    • your surname;
    • your email address;
    • your telephone number.
  7. In the last block, please provide:
    • the CAK reference (optional). This customer number can be found in our letters to the deceased;
    • the deceased person’s date of birth.

Tip

You can also send us a letter with the above information and a copy of the death certificate. Use our address label (pdf, 274 kB) on the envelope. Then you will not have to use a postage stamp.

What can I expect after this?

You will receive a confirmation letter from us about the cessation of the health insurance and treaty contribution. And the possible consequences for co-insured family members. The letter will also contain information about the annual statement that you will receive later.

I do not have a death certificate

That is not a problem. We will wait for a message from the health insurer in the country where the deceased person lived. You will then receive a letter from us as soon as that health insurer has confirmed the date of death. Keep in mind that this often takes a bit longer.

What happens to outstanding invoices payable by the deceased, or amounts owed to them?

In the year after the death, we will draw up an annual statement. This will show whether the deceased has paid too much, too little or the right amount. We will send this annual statement to the heirs. It may also be the case that old annual statements are still open.

Keep in mind that it will be some time before you receive an annual statement. We need the latest income data for the deceased in order to make the calculation. This information comes from the Tax Administration.

Has the deceased paid too much, and are you an heir?

If so, you will receive a refund from us. We will ask you for proof that you are an heir, and for your bank account number.

Has the deceased paid too little, and are you an heir?

Then we will ask you to pay the outstanding amount.

Are you not an heir?

In that case, you don’t have to do anything. We will investigate whether the deceased has heirs, and who they are.

Have you renounced the inheritance?

Are you an heir but have you rejected the inheritance? Please contact us on +31 887115551. Then we will discuss together what the best thing is for you to do. You can call us on business days between 08:30 and 17:00.

My co-insured family member has died

Are you the main insured person, and has your co-insured family member (e.g. partner or child) died? You can also report this to us by following the step-by-step guide. We will then adjust your healthcare contribution and send you a letter about it.